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What or who will be the super app in Europe?
While at the beginning of the iPhone the motto was rather ‘there is an App for that’, but for some time now we have been seeing a kind of counter-movement to so-called super apps. The combination of different services in a single app. Often it starts with a few functions (food or taxi), but then…
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How much sense do financial products make for women?
Financial service providers are always on the lookout for ways to sharpen their segmentation – the right offer for the right customer at the right time, is the measure of all things. Companies that implement this successfully and consistently are usually the leading players in their markets. However, one of the foundations on which successful…
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The Trend is your Friend
One of the last editions of the Handelsblatt was about the success of the direct banks in comparison to the affiliated banks and that the first one mentioned are turning more and more into so-called house banks or first banks. https://www.handelsblatt.com/finanzen/banken-versicherungen/finanzinstitute-deutsche-onlinebanken-wachsen-rasant-2020-soll-der-durchbruch-gelingen/25294504.html This increasing trend of direct banks becoming house banks has take, all in all,…
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Study by Google and the savings banks: An evidence of incapacity
Together with Google, the German Savings Banks and Giro Association (DSGV) has commissioned a representative GfK survey on banking products. What was to become a study on customer behavior in the age of smartphones and online banking is basically a testimony to years of ignorance and failure to offer customers, who have now gone digital,…
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The 7 biggest customer problems in Banking, Fintech & Insurtech
A couple of weeks ago André M. Bajorat asked here the question what Open Banking is. This was my answer: “Ideally for me Open Banking is a central place, where you can handle all financial affairs. So almost like a virtual shopping center, where the customers can choose the financial service, which is suitable for…
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Transaction 19: A Payment & Banking event
Four years ago, in summer 2015, the idea for the Payment Exchange laid the foundation for many other events. With the Payment Exchange we wanted to create an event that actively involves the audience and allows an exchange at eye level. That is “Exchange” and that is still today the basic idea and our cred. …
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IT talent shortage: The achilles heel of the digitalization
Part 1: The German labor market is missing tens of thousands IT talents When people in Germany talk about digital transformation, they usually do so from a strategic point of view. Technologies such as big data and artificial intelligence or keywords such as platform economy are on everyone’s lips. There is discussion about which products…
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Bye, bye debit or not?!
One of the most popular payment methods used by Germans seems to begin to totter. While many find this good, others shed tears. Here a short summary and the opinions from the team. The European Court of Justice has spoken and ruled and many fear the end of the decades-long popular debit, especially retailers see…
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IT talent shortage: The achilles heel of digitalization (Part 2)
How can I find the right tech-talent? Two case studies What experiences do people make who are busy every day finding the right tech colleagues for their company? Does a talent shortage really exist in Germany or was it just invented by the consulting companies? Do Fintechs look differently for employees than established banks? And…
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Choosing a bank, with sense and reason!
Why it matters at which bank you are To have ethical principles is a good thing and one of the most important tasks of education. Ethical or moral action is partly anchored in us since our childhood and can cover quite different aspects in our daily life. The topic of sustainability, which has become an…
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Why Klarna is the better PayPal
When the payment buddy PayPal, was launched 20 years ago, e-commerce was still in its infancy and the word Fintech did not even exist. Nevertheless, PayPal was exactly that, a startup that linked finance services with technology and significantly shaped and advanced online payment traffic as we know it today. PayPal has 23 million customers…
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Sign in with Apple – the facts
When two people quarrel, a third rejoices. After the two analyses by the colleagues, Jochen Siegert and Rafael Otero, what a Sign in with Apple means for the market – or does not mean, we now look at the functionality of the “Sign in with Apple”. The “Sign with Apple” is not the end of…
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The world of eScooters – or why payment is “not yet” an infrastructure
The topic “Mobility”, in particular the eScooter, has often been the subject of our discussions as a “payment-related” topic. Coming from theory, now practice: tough reality in the form of a weekend trip to Copenhagen. Two adults, three kids (5,11,14) need mobility when exploring the city. Copenhagen seems to be far ahead in this respect,…
